Shipping policy
Last Updated: November 6, 2026
This Shipping Policy applies to orders placed at https://hmyny.com.
1. Shipping Destinations
We currently ship to addresses within the United States. International shipping to destinations outside the United States is not available.
Any destination or address restrictions will be disclosed before an order is placed.
2. Shipping Origin
Orders are shipped from: [INSERT ACTUAL SHIPPING COUNTRY OR COUNTRIES].
3. Shipping Charges
We offer Free Standard Shipping on U.S. orders, with no minimum purchase.
Standard shipping charge: $0.
Any applicable sales tax is displayed at checkout before payment.
4. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders received on weekends or holidays begin processing on the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays.
5. Transit and Total Delivery Estimates
Estimated transit time: 5–10 business days after shipment.
Estimated total delivery time: 6–13 business days, including processing and transit.
Order processing and transit time are separate periods.
Delivery estimates are not guaranteed dates. Weather, carrier disruptions, holidays, and other events may affect delivery.
If we cannot ship within the stated processing period, we will contact you with an updated estimate and offer the option to cancel an unshipped order for a full refund.
6. Order Tracking
Once your order ships, we will email a shipping confirmation with tracking information.
Tracking may take time to show movement after a label is created.
Contact hello@hmyny.com if you have not received shipment information after the processing period or need help tracking your order.
7. Address Changes and Cancellations
Please check your shipping address carefully before ordering.
Contact us promptly if you need to correct an address or request cancellation. We will accommodate requests while fulfillment status permits.
After shipment, changes or cancellation may no longer be possible. Eligible returns are then handled under our Return and Refund Policy.
8. Delayed or Lost Packages
If the estimated delivery period has passed, tracking stops updating, or your package appears to be missing, contact us with your order number.
We will investigate with the carrier and keep you informed.
If a package is confirmed lost or cannot be delivered, we will arrange a replacement at no additional cost or a refund, as appropriate.
If tracking shows delivery but you cannot locate the package, check the delivery area and household members, then contact us so that we can help investigate.
9. Damaged or Incorrect Products
Contact us if a product arrives damaged or you receive an incorrect item. Provide a description and photographs where reasonably available.
We will arrange an appropriate solution under our Return and Refund Policy and cover reasonable return shipping costs where a return is needed to correct our error.
10. Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, we will contact you about reshipment or a refund.
Any additional reshipment charge caused by a customer address error will be explained and agreed with you before reshipment. We cover postage needed to correct our own error.
11. Contact
Email: hello@hmyny.com
Phone: +1 530-365-4015
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, Pacific Time (PT)
Business Contact Address: 15946 Sherman Way, Van Nuys, CA 91406, United States