Refund policy

Last Updated: November 6, 2026

This Return and Refund Policy applies to purchases made at https://hmyny.com.

1. Return Window

You may request a return within 30 calendar days after your order is delivered.

We accept eligible returns for a change of mind, an unsuitable item or selection, and damaged, defective, or incorrect products.

2. Return Conditions

For a change-of-mind return, items must be unused, unaltered, and in their original condition, with original accessories, components, tags, and packaging where provided.

Please provide your order number or other proof of purchase.

Products used, modified, or damaged by the customer are not eligible for a change-of-mind return. These conditions do not restrict your rights if an item arrived damaged, defective, incorrect, or materially different from its description.

Discounted products are subject to the same return conditions.

3. How to Request a Return

Email hello@hmyny.com within 30 calendar days after delivery and include:

  • Your order number.

  • The items you wish to return.

  • The reason for the return.

  • A description and photographs of any damage, defect, or incorrect item, where reasonably available.

We will provide return instructions and explain the appropriate shipping arrangements.

Please contact us before mailing your return so that we can identify it and help you follow the correct procedure. A request made within the return window will not become ineligible because of a delay in our response.

4. Return Destination

[INSERT CONFIRMED RETURN ADDRESS, INCLUDING COUNTRY]

Please use the confirmed return destination and instructions we provide. Our business contact address is listed at the end of this policy.

Pack products securely, include your order number, and keep your shipping receipt. We recommend using a trackable return service.

5. Return Shipping Costs

For a change of mind, an unsuitable item, or an incorrect selection by the customer, the customer pays return shipping and purchases their own return label.

For a damaged, defective, or incorrect product supplied by us, Hmyny covers reasonable return shipping costs. Contact us before purchasing postage so that we can provide a prepaid label or agree to reimburse an appropriate shipping cost.

Restocking fee: $0.

Standard outbound shipping is free. We do not deduct an outbound shipping charge from an eligible refund.

6. Damaged, Defective, or Incorrect Products

Please contact us as soon as you discover an issue. We will review the information and arrange an appropriate replacement or refund.

Where reasonably possible, keep the product and its packaging until we provide instructions.

7. Refunds

We will complete the inspection and issue any approved refund within 10 business days after receiving your returned product.

We will email you the outcome. If a return does not meet this policy, we will explain the reason.

Refunds include the price paid for the returned product and applicable sales tax. Customer-paid return postage for a change-of-mind return is not refundable.

Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds. This posting time is separate from our refund processing period.

If the original payment method cannot receive the refund, we will contact you to agree on an appropriate alternative.

8. Exchanges

To obtain a different product or option, arrange an eligible return and place a separate order for the replacement.

9. Order Cancellations

Contact us promptly to request cancellation. We can cancel an order while fulfillment status permits.

If cancellation is confirmed before shipment, we will issue a full refund to the original payment method promptly and in accordance with applicable law.

Once an order has shipped, eligible returns are handled under this policy.

10. Consumer Rights and Contact

Business days are Monday through Friday, excluding U.S. federal holidays.

This policy does not limit any mandatory consumer rights or remedies available under applicable law.

Email: hello@hmyny.com
Phone: +1 530-365-4015
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, Pacific Time (PT)
Business Contact Address: 15946 Sherman Way, Van Nuys, CA 91406, United States